Refund policy

This policy sets out how Mindlogic (the "Company") handles the withdrawal of a subscription and the refund of the price in relation to credit bought for DUETA. It forms part of the terms of service, and Article 8 of those terms is stated here in full.

Nothing in this policy limits a right a user has under the Act on Consumer Protection in Electronic Commerce or the other Consumer Protection Acts. Where this page and the law disagree, the law governs and the Company follows it.

① Credit bought from the Company is prepaid and consumable. It is deducted by the second according to the length of the audio submitted, at each engine's own rate per minute of input audio shown on the pricing page (Music Source Separation $1, Duplex Conversation Separation $0.50, Multi Mic Separation $0.50, Target Speaker Extraction $0.50, Noise Reduction $0.50), so the refundable amount depends on how much of it has been used.

② Credit does not expire, and there is no subscription to cancel.

③ Credit granted free of charge, such as the signup credit, has no cash value and is not refundable.

④ Card payments currently run against the payment provider's test system. Test card payments may temporarily charge your card before automatic cancellation by the provider. Orders, receipts and spendable credit are real. A refund reverses the order and removes the credit; any temporary card charge is handled by the provider's cancellation process. The console marks these orders as Demo. This paragraph goes when live payments are switched on.

① Under Article 17(1) of the Act on Consumer Protection in Electronic Commerce a user may withdraw a purchase within 7 days of it.

② Article 17(2)5 of the same Act restricts withdrawal once the supply of digital content has begun. That restriction does not apply to the portion of divisible digital content whose supply has not begun. Credit is divisible, so unspent credit remains withdrawable, and Articles 4 and 5 below are how that right is exercised here.

③ Where goods or services are supplied differently from the advertised or contracted content, a user may withdraw within 3 months of supply, or within 30 days of the day the user learned or could have learned of the discrepancy.

④ The Company does not obstruct the exercise of the right of withdrawal, and does not treat a user unfavorably for having exercised it.

① A purchase whose credit is entirely unspent can be refunded in full, by the user, within 7 days of payment. The button is on the purchase in your billing page; no request, and no waiting on us.

② Entirely unspent means your balance still holds at least the whole amount of that purchase. Credit is fungible (one balance, not one pot per purchase), so running any job at all after a top-up can put that purchase outside the self-serve route.

③ Where the button is not available, the purchase says why in plain words rather than simply refusing.

④ Credit bought for an organization is refunded under the same rules, from the organization's billing page, by its Owner or a member with the Billing role. The refund goes to the payment method used for the purchase. After an organization is closed its unspent purchased credit remains refundable: from the billing page for 30 days, and through the contact form after that.

① A partly-spent purchase, or one past the 7 days, is not refused; it is only not automatic. Contact us and a person will look at it. The following are handled as stated.

• Partly spent. The credit already consumed by completed jobs is not refundable (the service it paid for was received), and the unspent remainder is. The Company reverses the remainder.
• A charge you did not authorize, a duplicate purchase, or credit never delivered after a successful payment. Refunded in full regardless of usage. Tell us and we will look at the payment record.
• The service was not what was described. Withdrawal under Article 3③, within 3 months of the purchase or within 30 days of learning of the discrepancy.

② Jobs that fail on the Company's side are not charged for, and any credit they held returns to your balance by itself. That is not a refund and needs no request. If a failed job was billed anyway, that is a fault: tell us and we will reverse it.

① Write to us through the contact form from the email address on the account, and say which purchase you mean. The order reference is on the receipt and in the purchase history on your billing page.

② Where a request is a withdrawal of subscription under Article 3, the Company refunds the price within 3 business days of the withdrawal taking effect, as Article 18(2) of the Act on Consumer Protection in Electronic Commerce requires. Where payment was made by card, the Company asks the payment provider without delay to stop or cancel the charge, as Article 18(3) requires.

③ Refunds are returned by the method the payment was made with. Where that is not possible, the Company agrees another route with the user before sending anything.

④ How long a refund then takes to appear depends on your card issuer or bank, which the Company does not control.

Company

Mindlogic, Inc. (마인드로직 주식회사)

CEO

Yongwoo Kim, Jinwook Kim

Business registration no.

331-81-01353

Mail-order business registration no.

2025-Seoul Gangnam-01813

Address

#101, 32 Seolleung-ro 111-gil, Gangnam-gu, Seoul, Republic of Korea

Phone

+82-70-5102-6560

Email

support@dueta.ai

This page is part of the terms of service. If it does not match what the product does, that is a fault worth reporting.